YOUR INFORMATION.
YOUR CHOICES.

Who handles your information

My Sports Resume is operated by AUSTIN BLANCH, NATHAN JOHN, a sole trader trading as My Sports Resume, ABN 17 680 915 364, in New South Wales, Australia. Contact contact@mysportsresume.com.au for support or privacy enquiries. Our platform terms explain accounts, membership and your consumer rights.

Launch interest and directory corrections

The launch-interest form collects an adult’s name, email, audience type, sport, state and, where relevant, organisation and correction details. We use these details only to respond to the request, review a correction or contact you about launch participation. It does not create an athlete account, reserve a free place, subscribe you to marketing or send an automatic confirmation email. Do not include children’s details, private media or identity documents.

This separate list uses Cloudflare D1 through Sites hosting. Within the MSR application, only the signed-in site owner can review submissions. We retain the consent version and submission date. To withdraw, use the privacy request form with your request reference. Entries older than 180 days are removed the next time a request is submitted or the owner opens the list. For abuse prevention, a time-limited hashed network identifier counts hourly requests; raw IP addresses are not stored by this application.

Support requests

The support form records your name, email, request category, description, consent version and date in a separate Cloudflare D1 queue that is accessible only to the site owner within the MSR application. We use these details only to handle your request and verify authority before account actions. No email or marketing subscription is sent automatically. Requests expire after 180 days and are removed when the queue is next used. Avoid children’s personal details, passwords, card details and private media. A short-lived hashed network identifier limits submissions.

Website activity counts

We count homepage visits and people continuing past the first signup step to understand how the website is used. A temporary browser tab marker prevents repeated counts for the same step on the same Sydney day. We store daily totals without names, email addresses or account identifiers; these counts do not follow an individual through the site. Our hosting provider may process technical request information as described below.

Campaign sources and invitations

When you use a tagged MSR reel or club invitation link, a first-party cookie remembers the campaign label, public club identifier where relevant and arrival time for up to 30 days. After you sign in with a confirmed email, the server may associate that source with your account once. The owner’s private report compares sources with retained account records, saved resumes, published clubs and opportunities, and current free or paid membership status. It does not collect profile content, messages, card details, full browsing URLs or external browsing history for this purpose, and it does not grant anyone access to an athlete’s information.

Anonymous tagged arrivals are stored as daily totals by campaign and inviting club, without a browser identifier; totals older than 400 days are removed when a tagged arrival is recorded. Account attribution is deleted when the account is removed. Browser privacy signals for Global Privacy Control or Do Not Track disable this campaign collection. Blocking or clearing the campaign cookie can affect attribution. This reporting does not share data with third-party advertising services.

Account services

Your account shows the services available to you. Access to private media, public competition entries and recruitment is controlled separately, as described below.

Information we collect

Account information can include your name, email address, authentication identifiers, signup declarations, the terms and privacy versions acknowledged, membership status and payment references. Athlete profiles can include a display name, age information, sport, club, location, positions, statistics, goals, achievements and parent or guardian approval information. Users may also upload profile images, thumbnails and sporting highlight videos. Professional and school-connection applications include role, organisation and supporting authority evidence.

We receive information you provide, account and payment status from our providers, and relevant application or review information from authorised parents, professionals and staff. Hosting providers also process technical information such as network requests and device or connection details. We do not ask for medical records in an athlete resume. Avoid including health information or other sensitive details that are not needed for the feature you are using.

How information is used

When you save an unlisted club or competition on a resume, MSR can retain its name and sport in a private directory review queue. The suggestion does not copy the athlete’s name, age, contact details, home location or account/profile identifier. Staff check organisation details against official public sources before adding them to the directory. Repeated names are combined; suggestions are not published automatically. Checked organisation records may remain useful to the directory after the original resume is removed.

Information is used to create and operate sporting resumes, manage private or approved highlights, support opportunity applications, verify sporting professionals, route structured contact requests and provide account support. Professional profile discovery and direct sports resume applications are limited to athletes aged 18 and over. Junior public Showcase clips require separate approval from the parent or legal guardian managing the profile. A separate private school connection process is described below.

Service providers and overseas handling

Supabase provides authentication, our application database and uploaded-file storage. Our project is configured in Sydney, Australia, for these core services and backups. Some provider processing can occur overseas, including support operations involving Singapore and the United States, operational logs in the European Union and global content delivery. See Supabase’s data-location information and data-processing terms.

The website uses Sites hosting and Cloudflare network services. The separate interest and support forms use Cloudflare D1. Cloudflare operates globally and may process requests and information outside Australia, including in the United States and European Economic Area. The Sydney location of our Supabase project does not determine where these separate services process information. See Cloudflare’s privacy policy.

Stripe handles subscription payments and related billing information internationally, including in the United States and India. Card details are entered into Stripe’s payment tools; do not send them to MSR support. See Stripe’s Australian privacy policy.

When video delivery is enabled, Mux processes a copy of uploaded highlights into streaming formats and delivers the video to authorised viewers. This involves the video and audio, an internal video identifier, and technical playback requests such as IP address and device information. Mux and its providers process data outside Australia, including in the United States, and use global delivery networks. The original upload remains in private storage; a processed copy does not change who MSR permits to watch it. See Mux’s privacy policy and data-processing terms.

The locations involved depend on the service, configuration, support needs and where people access the website. Some provider locations are described by region rather than a complete country list. Contact us if you need more information about a particular transfer. We use access controls and provider data-processing arrangements to protect information; these do not mean that all information stays in Australia.

Sharing and public visibility

My Sports Resume does not sell personal information. Private media is not public. Resume-visible information and approved highlights are shown only according to the athlete or parent-managed visibility controls. There are no direct messages, comments or followers.

Player of the Week public competition

Adults can choose a saved highlight for public Showcase. A parent or legal guardian managing an under-18 athlete can explicitly approve an individual clip for public Showcase on their behalf. This consent is separate from saving a private highlight or allowing player-manager discovery. Entries appear when video processing finishes and show the chosen video, athlete display name, clip title, sport, male or female category and vote total. Account email, contact details, exact age, private resumes and other saved clips are not published by entering. Parents should keep personal contact and location details out of the display name, clip title and footage. A public clip does not grant access to a private resume or contact details. Optional player-manager discovery and club applications require the managing parent’s separate choices. Direct contact with children remains closed.

We record the consent version, entry and review history, and account-linked votes to enforce the weekly voting rules and calculate results. Public totals do not identify voters. You can withdraw an entry in My highlights; it then disappears from the public feed and results. Playback links already issued expire within five minutes. Other people may have saved footage while it was publicly available. To report an entry, use the privacy request form.

Security and retention

Data is transmitted over encrypted connections. Access controls separate account owners, parents, verified sporting professionals and administrative reviewers. Information is retained while an account is active and only as long as reasonably required for account operation, safety, fraud prevention, legal obligations and billing records.

Account deletion is a reviewed request, not an immediate automated erasure. We check your authority and identify records that can be removed and any limited information that must be retained, together with the reason. Retained records stay access-controlled. Provider backups and required payment records may remain after removal from the active account; we cannot promise that every provider copy disappears immediately.

Children and junior athletes

Profiles for athletes under 18 must be created and controlled by a parent or legal guardian. A parent or legal guardian can choose specific junior clips for public Showcase using the separate consent described above. Junior resumes stay private. A managing parent can separately allow checked player managers to see the athlete’s name, sport, position and parent-managed status, or share these limited details with a selected club. The parent can apply to a junior club opportunity after previewing the selected sporting summary. Exact age, contact details, location and private media are excluded from these junior summaries. Requests go to the parent account. Explicit acceptance makes only the parent account’s confirmed email available to that requester for 14 days; the parent can stop future access or report the request. Information already saved by a recipient cannot be recalled. We record the sharing choice, identity and authority snapshot, request, decision, expiry and any report review. Saving an athlete to a player-manager shortlist does not grant additional access. Direct child contact remains unavailable.

Private school connections and guardian evidence

When the school connection service is enabled, a parent or legal guardian can initiate a private connection between a child they manage and a specific verified school. MSR staff independently review guardian identity and authority evidence before approving the connection. The school can see the child’s name only while that connection is currently approved and its representative has current authority. This does not make the child’s profile searchable.

Guardian evidence documents are stored in a private Supabase storage bucket for authorised MSR staff review. Schools do not receive these documents. A connection does not release the parent’s email address. Sharing that address requires a separate school contact request, the parent’s explicit email-sharing consent, independent staff approval and current school authority at the time of access.

There is currently no automatic expiry or deletion timer for guardian evidence. Withdrawing a connection stops the relevant access but does not itself delete the submitted documents. To request their removal, use privacy support. We review whether evidence is still needed for an active authority check, a safeguarding concern, dispute or legal obligation, remove it when no longer needed, and explain any necessary retention. Do not send new identity documents in an ordinary support message.

Parents can decline a contact request or withdraw their connection and contact consent through School connections. The school connection service is closed unless separately enabled; that page shows its current availability. There is no automatic email notification or in-app chat in this process.

Access, correction and deletion

You can update supported profile details and media visibility through your account. To request a copy of your personal information, correct information you cannot edit, or ask about a child’s information you are authorised to manage, use privacy support or email contact@mysportsresume.com.au. Tell us what you need and which account it concerns, without sending passwords, payment-card details or identity documents.

We may need to verify identity and parental or other authority before releasing or changing information. We will explain the check and use a suitable private channel if supporting evidence is necessary. We will respond within a reasonable time and explain any lawful reason we cannot provide all the information or make a requested correction. You may ask us to review the decision. These requests do not require a paid membership.

You can request account and associated profile deletion through the account deletion page. Tell us if you also need help cancelling a subscription: a deletion request alone does not cancel billing. The retention arrangements above still apply.

Privacy concerns and complaints

Send a privacy complaint to contact@mysportsresume.com.au or choose the privacy category in Help & support. Explain what happened, when it happened and the outcome you are seeking. Keep the request reference if you use the form.

We will acknowledge your complaint, review relevant records and permissions, and tell you the outcome and any steps we will take. If more time or information is needed, we will explain why. If you are not satisfied, you may ask us to review the outcome and contact the Office of the Australian Information Commissioner about its complaint process and whether it can consider your matter.

Contact

Send privacy questions through the privacy request form or contact@mysportsresume.com.au. This policy’s date identifies the current text; earlier signup acknowledgements are not changed when the policy is updated.